Terms And Conditions
GENERAL TERMS AND CONDITIONS
1.PARTIES:
1.LOWA and
2.The Member,
Each as defined below in clause 2 (Definitions).
2. DEFINITIONS
In these terms & conditions (which shall include the Privacy Policy (as defined below))(the “Terms and Conditions”):“Application" means the application completed by the Member to join the Club, whether online via GloFox or in wet-ink original. "Club" means the London Olympic Weightlifting Academy, located at 106A Tinworth Street Vauxhall, SE11 5EQ; "Contract" means the contract between LOWA and the Member subject to these Terms & Conditions; "LOWA" or we, means London Weightlifting Academy Limited, registered office 106A Tinworth Street, London SE11 5EQ; "Member" means you, the member named on the Application Form, and "Membership" is the membership by you, a Member of a Club, which starts when LOWA accepts the proposed Member's Application; and “Privacy Policy” means the privacy policy attached hereto at Schedule
2.3. MEMBERSHIP APPLICATION
Membership is subject to these Terms & Conditions as amended from time to time. Submission of an Application is an offer to LOWA to become a Member of the Club subject to these Terms & Conditions. LOWA reserves the right to reject any application for Membership. Membership is available to individuals of 18 years of age and over, subject to status. Upon being accepted to the Club’s Membership scheme, the Member consents to having their photograph taken by LOWA to confirm their identity upon entry (if required), and consents to having their photograph taken at any time whilst using the facilities, excluding changing rooms. LOWA reserves the right to use any such photographs for press and/or promotional purposes.
4. MEMBERSHIP TYPES
LOWA offers various Membership packages, offering a range of prices and flexibility, so that Members have choice. Monthly Memberships, for these package types, payment is collected on or around the date the member first joins the Club and then on or around that same date of each subsequent month. Membership continues to roll on a monthly basis after the minimum term has expired. See Point 6, below, on how to cancel a Monthly Membership.
5. JOINING FEE AND MEMBERSHIP DUES
The joining fee for all memberships is £10. Membership is payable in advance, either fully or monthly as per the Membership type selected (see clause 4 (Membership Types), above). Monthly fees will be debited on or around the date that the Membership first commences and on or around the same date of each subsequent month. In the event that the Member falls into arrears in respect of any fees payable, all arrears must be settled before the Member can use the Club. Monthly Membership fees may be increased at any time by LOWA (in their sole and absolute discretion) to take effect after at least one calendar month's written notice. Changes to pricing for new joiners may be made without notice. Any discounted Membership options are offered on the basis that the Member can provide proof of eligibility; Members should be aware that the full fee for their Membership type may be applied until such proof is provided. LOWA reserves the right to levy an administration fee of £35 if it forwards the account to a 3rd party debt collection agency in the event of non-payment of fees when due.
6. CANCELLING YOUR MEMBERSHIP
After a two month minimum term, members on a Monthly Membership contract may cancel their membership by giving one full calendar month's advance written notice, effective from the first day of the following month. Written notice will be received effective only when it is actually received by LOWA and then only if it is expressly marked for the attention of Michael Glenn. Payments will only be cancelled upon the return of the key fob for entry to the gym.
Where the payment method is direct debit, reoccurring card payment or another form of auto payment, the Member must advise their bank to cancel the direct debit instruction, reoccurring card payment or auto payment (as applicable), in each case only after the final payment to LOWA has been made.
LOWA is not obliged to refund any fees where the Member has not cancelled the instruction and cannot provide evidence in writing of a valid cancellation notice. All fees must be paid to date at the time of cancellation. Paid in Full Memberships will expire automatically at the end of the term, unless the Member chooses to renew their Membership. No refunds are applicable for any portion of fees paid up-front, excluding in the following circumstances: redundancy, permanent illness and permanent injury preventing gym usage. Valid documentation will be requested as evidence in such circumstances. Memberships shall not be transferred to any other person without the prior written consent of Michael Glenn .Please contact Michael Glenn at hello@teamlowa.com for more information.
7. COOLING-OFF PERIOD
Notwithstanding clause 6 (Cancelling your Membership) above, if you decide to cancel your Membership and terminate this Agreement within 14 days of the date of this Agreement, there shall be no penalty for such cancellation and termination during this period.
8. FREEZING YOUR MEMBERSHIP
Any Member may apply for their Membership to be frozen or unfrozen by making such request in writing to Michael Glenn (hello@teamlowa.com). Memberships can be frozen for 1 month per year only, and must have a fixed end date, unless exception is given by Michael Glenn.
Freezing for reasons of illness, injury or pregnancy will be reviewed and leniency may be applied in relation to the fee and notice period; valid medical documentation must be attached to the request for this to be considered. If valid dated documentation is provided, a freeze due to medical/injury reasons may be backdated, providing no usage has been registered on the Member’s account. In such circumstances no refund would be due and any fees paid would be credited to future Membership payments.
A Member must request the freeze by 10 business days prior to the requested freeze start date. For example, a Member who wishes to freeze commencing 1st June, must complete the online request by 20th May. Membership may not be frozen during the notice period of cancellation.
Any Member who requests to freeze their Membership under the Terms and Conditions will not be able to access the Club during the frozen period, either via their Membership or purchase of a Guest Pass. A Member must apply to unfreeze their Membership if wishing to use the Club during the frozen period. In order to unfreeze a Membership, a pro rata fee for the remainder of the then current month will be payable.
9. CLUB FACILITIES
Full details of normal opening hours are available upon request. LOWA reserves the right to vary normal opening hours, temporarily remove the access to certain equipment, or to temporarily close certain areas of any Club from time to time without notice for various purpose including for cleaning, competitions, seminars, decorating, repairs, refurbishment, or for special functions and holidays. Members are required to book a training time through the “classes” section of GloFox prior to arrival at LOWA.
10. HEALTH AND SAFETY
All Club users must complete a health questionnaire (PARQ) either online or in hard copy before entry. If any medical conditions are disclosed, the user must sign the back of the PARQ (or confirm via e-signature) stating that they have sought medical advice or wish to use the Club without doing so, and that they take full responsibility for any injury or health condition sustained whilst using the facilities arising from their medical condition. LOWA staff are not medically trained and are therefore not qualified to assess whether the Club user is in appropriate physical condition to use the facilities. LOWA advises all Club users to take medical advice prior to starting any exercise programme if they are in any doubt as to their ability to do so. The Member represents and warrants upon the date of the application, and repeats such representation and warranty upon each visit to the Club, that they are in good physical condition and know of no medical or other reason why they should not engage in any form of exercise, and that such exercise would not be detrimental to their health, safety, comfort or physical condition.
11. PERSONAL TRAINING There are certain personal trainers (“Personal Trainers“) (that operate within Club that are employees of LOWA and all services provided by them shall be covered by these Terms and Conditions. Notwithstanding the above, there are also personal trainers that operate in the Club and they are not employees of LOWA (“Freelance PTs”) and their services will not be covered by these Terms and Conditions. The Freelance PTs work in the Club but are self-employed, independent freelance trainers. In using a Freelance PT you are required to enter into a separate agreement with the Freelance PT alone and not with LOWA. For the avoidance of doubt any services provided by a Freelance PT shall not fall within these Terms and Conditions.
12. RELOCATION OF THE CLUB
LOWA may re-locate the Club, or open a new Club. In such case, LOWA may, on no less than 4 weeks' written notice to the Member, notify the Member that the relocated Club or the new Club is to be the Club in respect of which the Member has their Membership.
a) If the re-located Club or new Club is one mile or less from the Member's current Club, the Member's membership will automatically transfer to the re-located Club or new Club. In such case, all terms and conditions relating to the Member’s current membership will continue in full force and effect, applying to the relocated or new Club)
b) If the re-located Club or new Club is more than a mile from the current Club, and the Member does not agree to such relocation, the Member may terminate this Contract, effective on the date the Member’s current Club closes. In such cases LOWA will notify the Member of the relocation in writing, no less than two full calendar months’ in advance of the relocation date. The member must give one full calendar month’s advance notice, effective on the first of the following month, by written notice to Michael Glenn. Should the member accept the relocation, the member may, during the first 10 days of the new or relocated Club opening, cancel their current contract with one full calendar month’s written notice. In such case, from the 11th day of the new Club opening, all terms and conditions relating to the Member’s current membership will continue in full force and effect, applying to the relocated or new Club.
13.TERMINATION OF MEMBERSHIP BY LOWA
LOWA may terminate a Membership without notice and with immediate effect if:
1.The Member breaches these Terms & Conditions, either repeatedly or because of one serious or material breach;
2.Any due fees remain unpaid after any request for payment by LOWA;
3.LOWA is of the opinion (acting in its sole and absolute discretion) that the Member is not suitable for continued Membership;
4.The Member puts the health, safety or well-being of staff or other Members or guests at risk.
All decisions made by LOWA under this clause are final and binding. LOWA is unlikely to accept a new application for Membership from someone whose Membership has been terminated pursuant to this clause.
14. YOUR PERSONAL INFORMATION
Members are responsible for advising LOWA of changes to their personal information. Where LOWA is required to provide any written notification, LOWA will send the notice to the postal address or email address on the Application or any updated postal address or email address the Member has provided since joining. Any notice sent by LOWA by post in accordance with this clause will be deemed received by the Member two days from the date of dispatch. Any notice sent by LOWA by email will be effective once received in readable form. LOWA takes the responsibility for looking after Members' personal information seriously, and will only contact Members with information about the Club and LOWA services available. LOWA may share Member details with any organisation that acquires the Club. For further details on your personal information, please see our Privacy Policy attached at schedule 2. By agreeing to LOWA Terms & Conditions you are also agreeing to our Privacy Policy.
15. LIMITATION OF LIABILITY
Nothing in these Terms & Conditions shall limit or exclude LOWA’s liability for:(i) death or personal injury caused by its negligence, or the negligence of its personnel or agents; or (ii) fraud or fraudulent misrepresentation. Notwithstanding the aforementioned:(a) LOWA shall have no liability to the Member or guest, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with these Terms & Conditions; and (b) LOWA’s total liability to the Member or guest, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms & Conditions shall be limited to £200.
16.CHANGES TO LOWA TERMS & CONDITIONS LOWA may from time to time and in its absolute and sole discretion amend these Terms & Conditions, including the introduction of any additional terms and conditions, and will notify Members by placing a notice on the Club noticeboard. Any changes will be effective immediately.
17. THE TERMS OF YOUR CONTRACT
An Application (either submitted online or signed in wet-ink original), these Terms & Conditions and the PARQ make up a binding Contract of Membership with LOWA. Members are advised to read the Terms & Conditions in full before submitting or signing the Application, as applicable. The failure of LOWA to enforce any of its rights at any time for any period shall not be construed as a waiver of those rights. Any failure to identify or act upon a breach of the Terms & Conditions shall not be deemed a waiver of those terms or be an affirmation by LOWA that the behaviour of the Member or guest is acceptable. The Member may not assign any of its rights under this Contract. LOWA may assign its rights under this Contract without the consent of the Member.
18. GOVERNING LAW AND JURISDICTION
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with English law. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or their subject matter or formation (including non-contractual disputes or claims).
19) Privacy Policy
In this privacy policy, “LOWA” means London Weightlifting Academy Limited, whose registered office is at 106A Tinworth Street, London, SE11 5EQ. LOWA believes in transparency, and is committed to being upfront about privacy practices, including how your personal information is treated. LOWA has undertaken an extensive exercise to ensure ongoing compliance with the European Union General Data Protection Regulation (EU GPDR). LOWA has ensured all current business processes and procedures are in line with the GDPR rights and principles and any new processes involving personal information that are implemented will be thoroughly reviewed through a Data Protection Impact Assessment (DPIA) prior to proceeding. All company data protection procedures and policies are reviewed on an annual basis to ensure compliance. This Privacy Policy sets out the data processing practices carried out through the use of the internet and any other electronic communication networks by LOWA, as well as describing the types of personal information that LOWA may collect about you and the purposes for which this information is used.
1.Accepting the Privacy Policy
2 .Information Collected or Received
3.How and why LOWA use your Personal Information
4.Communication from LOWA
5.Sharing your Information
6.Keeping your Information Secure
7.LOWA Retention Policies
8.Staying in Control - Your Rights
9.Privacy Policy Changes
10.Contact
1.ACCEPTING THE PRIVACY POLICY
LOWA need to process your personal information to run their business and provide you with their services. Upon visiting LOWA in the Club, contacting LOWA by the phone, or visiting the website, (www.teamlowa.com), you are accepting and consenting to the practices described in this Privacy Policy. LOWA is based in the UK, however may process personal information both within the UK/EEA and outside. Any personal information held by either LOWA or the designated third parties comply with relevant EU GDPR legislations. Third parties which process personal information outside the UK/EEA on behalf of LOWA will have a recognised equivalent legislation in place such as the US Privacy Shield, or a set of GDPR compliant binding corporate rules (BCR).
2.INFORMATION COLLECTED OR RECEIVED
LOWA collects personal information from Club users, staff, suppliers and sub-contractors to run its business and provide you with their services. This personal information may include the following: name, date of birth, email address, contact number, company name, bank details and credit card details. LOWA also collects the following information: Sensitive Information: The term "sensitive information" in this context refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. Whilst LOWA does not generally collect sensitive information unless it is volunteered by you, LOWA does have a legal requirement to collect health data for the purpose of recording your self-assessment declaring readiness for physical exercise. Photographs and Identification: In the interests of security and the prevention of crime, LOWA may take a digital photograph of each Member or guest. Each Member or guest may also be required to provide a form of identification for verification and security purposes. Audio-Video: LOWA uses CCTV in the Club for health and safety and security reasons. If you have any queries in relation to the use of CCTV operating in and around the Club please contact hello@teamlowa.com. LOWA has a business legitimate interest to monitor service standards in the Club. This footage is only used for the purposes of internal monitoring and training of LOWA staff. LOWA may from time to time take photographs and/or videos of classes/competitions/open gym session that you are in. These photographs and/or videos may be used: (i) on social media pages, (ii) on any Club promotional or marketing material (ii) on the Club’s website, (iii) for display purposes at the Club; and (iv) on any other form of printed or electronic material by the Club. Digital: When visiting the LOWA website (www.teamlowa-vauxhall.com) your personal information may be collected, stored and used such as traffic data, location data, web logs, communication data and resources that you access, as well as other personal information detailed above. If you connect to LOWA or register for a tour of LOWA using an external third-party application, such as Facebook, Instagram, or Twitter, these websites will have their own privacy statement which LOWA suggest that you read before giving them your personal information. Connecting to LOWA via a third-party application or service is optional and at your own discretion. LOWA will only collect the relevant information required for the purposes of processing and will not use this information for any other purpose without obtaining consent.
3.HOW AND WHY LOWA USE YOUR PERSONAL INFORMATION
The information in the above, section 2, may be used for the following purposes:•To carry out LOWA’s obligations arising from any contractual agreement;
•To contact you about non-contract aspects of your membership, such as a change in usage patterns;
•To provide you with the information on products or services you request;
•To process payments and maintain accounts and records;
•To prevent crime, fraud and aid in the prosecution of offenders;
•To maintain Membership records;
•To improve the LOWA platform;
•To prevent or detect abuses of the LOWA website;
•To create business performance statistics and analysis;
•To enable third parties to carry out technical, logistical, research or other functions on behalf of LOWA;
•To send you newsletters and promotions, prize draws, and competitions;
•To conduct surveys and request feedback;
•To notify you about urgent communications such as a sudden closure of the Club;
•To notify you about changes to LOWA Services, Terms and Conditions and Privacy Policy;
•To process your job application if you apply for employment at LOWA;
•To collect information about your tastes and preferences, both when you tell us and by analysis of customer traffic, including using "cookies"; and
•To read and respond to comments made regarding LOWA services. Other than as set out in this Privacy Policy LOWA will not use your personal information for any other purpose without your consent, unless required to do so by law.
4.COMMUNCATION FROM LOWA
On occasion, LOWA may need to contact you. Primarily, these messages are delivered by email, text or phone, and every individual’s record is required to keep a valid email address and contact number on file to receive these messages. In response to enquiries and when communicating with Members, LOWA believes that the content is relevant, valuable, interesting and beneficial to you. LOWA also believe that you would reasonably expect to receive the type of content that is sent to you as part of your relationship with LOWA. Therefore, LOWA’s current assessment is that the communication you receive is covered by the lawful basis for processing of ‘Legitimate Interest’ under recital 47 within the GPDR. For all communication sent under the basis of legitimate interest, opt-out options are provided and detailed later within this section. For all communication where consent is the only legal basis, preferences will be collected in advance. LOWA recognises that you value having control over your own information, so LOWA gives you the choice of editing your communication preferences if you disagree with the above. You may update these preferences by emailing hello@teamlowa.com with your request. Please note the following messages from LOWA fall into the category of compulsory communication and therefore no opt-out options are available:
• Urgent communication (such as, unplanned closure of all or part of the Club, reduced services, a change of opening times);
• Automatic class booking communication (such as, booking confirmation, waiting list movement, cancellations);and
• Contract related communication (such as, welcome emails, outstanding arrears, upcoming renewals, communication with the LOWA member services support team).You will receive communication from LOWA via direct email communication from LOWA staff via outlook, gmail or another email provider, all of which offer an opt-out service. To opt out you can you can specifically request this in an email to hello@teamlowa.com and mist specify each communication service you wish to opt out from.
5.SHARING YOUR INFORMATION
Information about LOWA Club users is an important part to the business and LOWA does not sell it to others. LOWA shares member information only as described in this Privacy Policy. LOWA may use business partners and engage or employ other companies and individuals to perform certain functions on LOWA behalf. Examples include sending emails, analysing data, providing marketing assistance, providing personal training and providing debt collection assistance. Third party service providers only have access to the personal information relevant for performing their functions, but will not use it for other purposes. Additionally, they must process the personal information in accordance with this Privacy Policy and as permitted under the EU GDPR. LOWA will only disclose personal information to reputable companies and suppliers who process data on LOWA behalf. Arrears Collection: LOWA reserves the right to forward a members information to a third party debt collection agency in the event of non-payment of fees when due. Further information on this process can be found in clause 4 of the LOWA Terms and Conditions.
Personal Training: As stated on the LOWA Membership Application, any Member who selects personal training at the Club understands that their personal information will be provided to the third party personal trainer and they will seek to arrange to contact you regarding your personal training sessions. Release of information: LOWA releases account and other personal information to third parties when LOWA believes release is appropriate to comply with the law; enforce or apply membership or other agreements; or protect the rights, property or safety of LOWA, its members, users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. This does not include selling, sharing or otherwise disclosing personally identifiable information from members for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy. LOWA may share Member details with any organisation in the event that LOWA is acquired by a third party. Other websites: The LOWA website may contain links to other websites that are outside LOWA control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from this policy. Cookies: A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. LOWA use cookies to identify you when you visit its website and to keep track of your browsing patterns and build up a demographic profile. LOWA use cookies to allow registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account. Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on https://ico.org.uk/for-the-public/online/cookies/. Please note however that turning off cookies may restrict your use of our website. By continuing to use this site you are agreeing to the use of cookies as detailed within this section.
6.KEEPING YOUR INFORMATION SECURE
In regards to environmental and physical security, all LOWA employees receive full training upon commencement on employment and subsequently on an annual basis thereafter. This is completed via an e-learning platform and group training sessions. Further to this, daily, weekly and monthly audits are completed.
7.LOWA RETENTION POLICIES
LOWA has set company retention policies in place and these timescales are set in accordance with any applicable legislation and/or for any agreed legitimate reasons. Where none exists, then LOWA will keep your information for the duration of any Contract that you have entered into with LOWA, and then for a period of 7 years after, at which time all the personal information will be pseudonymised. After that 7 year duration, LOWA will retain and use your pseudonymised information for the purpose of business statistics and analysis. LOWA can retract this pseudonymisation to the extent necessary to comply with any legal obligations or to resolve disputes
8.STAYING IN CONTROL - YOUR RIGHTS
LOWA understands the importance of data subjects remaining in control of their personal data. LOWA acknowledges the following rights you have under the GDPR, what they mean and how you can exercise them.
The Right to be Informed
This privacy policy states all uses of your personal information and the purposes for processing this information. Should you have any concerns or questions about our privacy policy and practices please email hello@teamlowa.com
The Right of Access
You have the right to access information that LOWA holds about you. If you wish to receive a copy of the information that LOWA holds, please submit a request to hello@teamlowa.com. Once LOWA have received your form, they will provide a response within six weeks. If your request is unusually complex and likely to take longer than six weeks, you will be informed as soon as possible to tell you how long it’s likely to take. Please note that whilst in most cases LOWA will be happy to provide you with copies of the information you request, LOWA nevertheless reserve the right, in accordance with section 8(2) of the DPA, not to provide you with copies of information requested if to do so would take “disproportionate effort”, or in accordance with Article 12 of the GDPR to charge a fee or refuse the request if it is considered to be “manifestly unfounded or excessive”.
The Right to Rectification, Restrict Processing, Erasure, and to Object
You can ask LOWA at any time to change, amend or pseudonymise the information that LOWA holds about you or restrict ways in which your data may be processed. You can update LOWA with amendments of personal information by emailing hello@teamlowa.com. To pseudonymise the information, or object/request restriction of processing then please email hello@teamlowa.com. LOWA will aim to respond to any request as soon as possible, but no later than within 6 weeks of receipt of request. Please note that the right to erasure is not absolute and only applies in certain circumstances. For further information on this please visit the following link to the ICO’s website, https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/.
Right to Data Portability
You have the right to request that your personal data is transferred by LOWA to another organisation (this is called “data portability”). Please contact us at hello@teamlowa.com with the details of what you would like for LOWA to do and LOWA will endeavour to comply with your request. It may not be technically feasible, but LOWA will work with you to try and find a possible solution. You have a right to ask LOWA to stop any automated decision making. LOWA does not intentionally carry out such activities, but if you do have any questions or concerns LOWA would be happy to discuss them with you so please email any concerns or queries to hello@teamlowa.com.
9.PRIVACY POLICY CHANGES
LOWA may make changes to the Privacy Policy, however, will never materially change policies and practices to make them less protective of member information collected in the past without the consent of affected members. LOWA will communicate any changes to these notices and conditions, but an up to date version will always be available on the website (www.teamlowa-vauxhall.com).
10.CONTACT
If you have any questions, comments or concerns about data privacy at LOWA, please e-mail thorough a description to hello@teamlowa.com and LOWA will endeavour to resolve the issue for you. Alternatively should you wish to escalate any concerns or questions, rather than contact LOWA directly, please contact the supervisory authority The Information Commissioner’s Office (ICO). For more information please visit the ICO’s website https://ico.org.uk/.
Privacy Policy
Who we are
Our website address is: teamlowa-vauxhall.com
What personal data we collect and why we collect it
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
GDPR Terms
The terms and provisions in this Section 12 only apply to EEA Residents and only to the extent that we are subject to the European Union’s General Data Protection Regulation (“GDPR”). If there is any conflict between the GDPR Terms and the rest of this Privacy Policy, the GDPR Terms shall control with respect to EEA Residents (and only to the extent that we are subject to GDPR). Our identity and contact information is as follows:
We rely on the following legal grounds to process your personal information:
Consent. We may use your personal information as described in this Privacy Policy subject to your consent. To withdraw your consent, please contact us at hello@teamlowa.com
Performance of a contract. We may need to collect and use your personal information, as applicable, to perform our contractual obligations.
Legitimate Interests. We may use your personal information for our legitimate interests to provide our products, our partners’ products, and our services and to improve our services and the content on the Website. We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
Legal Compliance. We may collect and use your information in connection with legal obligations to which we are subject. These legal obligations include, but are not limited to, any and all applicable (i) union, state, or local laws, rules, or regulations, (ii) court orders, or (iii) consent decrees.
We may use information that we collect about you, including personal information, to:
Provide Products and Services. We will use your information to provide our products, our partner’s products, and our services to you; to respond to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the purchase history to you, and to perform internal finance processes, such as looking the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.
Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, our partner’s products, our services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
Communications:
Service related communications. We may send you service and administrative emails to ensure the products or services are working properly. These messages are considered part of the service and you may not opt out of these messages.
Promotional. Subject to your opt-out preference, we may send you emails about new product features or other news about LOWA or on topics we think would be relevant to you. You may opt out of receiving these communications at any time by using the unsubscribe link at the bottom of the applicable email or sending us a request at hello@teamlowa.com
Responding to your requests. We will also use your information to respond to your questions or comments.
Administrative Changes:
We may contact you to inform you about changes in our services, our service offering and other important service related notices, such as changes to the Privacy Policy or about security or fraud notices.
Advertising. Subject to your opt-out preferences, we may develop and display content and advertising tailored to your interests on our services and other sites.
Protecting Rights and Interests. We will use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce this Privacy Policy or our Terms of Service.
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